Privacy policy
QUIETLUME PRIVACY POLICY
Last updated: August 23, 2026
This Privacy Policy explains how Quietlume ("we", "us", "our")
collects, uses, and shares personal information when you visit
quietlume.com (the "Store") or make a purchase from us.
1. INFORMATION WE COLLECT
Information you give us: when you browse, register, or place an
order, we collect your name, email address, shipping and billing
address, phone number, and order details. If you order prescription
lenses, we collect the prescription information you provide.
Information collected automatically: when you browse the Store, we
automatically receive your IP address, browser and device type,
pages viewed, and referring website. We use cookies and similar
technologies for this (see Section 4).
2. HOW WE USE YOUR INFORMATION
- Fulfilling and delivering your orders, processing payments,
returns, and exchanges
- Sending order confirmations and shipping updates
- Responding to your questions and support requests
- Sending marketing emails - only if you opt in; unsubscribe
anytime
- Analyzing how the Store is used and improving our products and
website
- Preventing fraud and keeping the Store secure
Your prescription information is used solely to manufacture your
lenses. It is never sold or used for marketing.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share it only with
the service providers that help us run the Store:
- Shopify, our e-commerce platform
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping carriers who deliver your order
- Our email service provider (e.g., Klaviyo)
- Analytics and advertising partners (e.g., Google, Meta), who
receive only the data needed to measure and improve advertising
We may also disclose information if required by law or to protect
our rights.
4. COOKIES
Cookies are small files stored on your device. We use essential
cookies to run the shopping cart and checkout, plus analytics and
marketing cookies (with your consent where required) to understand
and improve the Store. You can control cookies through your
browser settings; blocking essential cookies may affect checkout.
5. YOUR PRIVACY RIGHTS
If you are a California resident, the CCPA gives you the right to
know what personal information we collect, to access and delete
it, to correct it, and to opt out of any "sale" or "sharing" of it
- without discrimination. Residents of other U.S. states with
similar privacy laws have comparable rights.
To exercise any of these rights, email yezhanguang980120@gmail.com. We
will verify your request and respond within 45 days.
6. DATA RETENTION
We keep order information for as long as needed for business,
accounting, and tax purposes, and marketing information until you
unsubscribe or ask us to delete it.
7. DATA SECURITY
The Store is protected by SSL encryption, and all payments are
processed by PCI-compliant providers. No card details are stored
on our servers.
8. CHILDREN'S PRIVACY
The Store is not directed to children under 13, and we do not
knowingly collect their personal information.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current
version is always posted on this page with its "Last updated" date.
10. CONTACT US
Quietlume
Email: yezhanguang980120@gmail.com